Policies
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At Jas Wick Candles, we carefully package and ship every order using USPS Priority Mail to provide reliable and timely delivery.
Processing Time
Orders are typically processed and shipped within 1–3 business days after your order is placed. Once your package has shipped, you will receive a confirmation email with tracking information.
Please note that processing times may be slightly extended during holidays, product launches, sales, or high-volume periods.
Shipping Information
We currently ship throughout the United States and also offer international shipping.
International orders may be subject to additional shipping charges, customs duties, taxes, or import fees required by the destination country. These charges are the responsibility of the customer and are not included in the purchase or shipping price.
Delivery times may vary depending on your location, weather conditions, holidays, customs processing, or carrier-related delays.
Summer & Warm Weather Shipping Notice
During warmer months, candles and wax products may soften or melt if exposed to high temperatures for extended periods. We strongly recommend monitoring your tracking information and bringing your package indoors promptly after delivery.
Jas Wick Candles is not responsible for heat-related damage caused by packages left outdoors, unattended, or delayed after delivery confirmation.
Incorrect Addresses & Returned Packages
Please ensure your shipping address is entered correctly at checkout. Jas Wick Candles is not responsible for orders shipped to incorrectly provided addresses.
If a package is returned due to an incorrect or undeliverable address, additional shipping charges may apply to resend the order.
Questions
If you have any questions regarding your order or shipping, please contact us at: Jaswickcandles@gmail.com
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At Jas Wick Candles, customer satisfaction is very important to us. We want you to truly enjoy your purchase and your experience with our products. If you experience any issues with your order or product, please do not hesitate to contact us — we will do our best to resolve your concerns promptly and professionally.
Returns & Eligibility
We offer returns, exchanges, and refunds within 14 days of the delivery date.
☑️To be eligible for a return:
Items must be unused, unopened, and in the same condition in which they were received.
Items must be returned in the original packaging whenever possible.
Please contact us immediately if your order arrives damaged or defective.
Refunds (If Applicable)
Once your return is received and inspected, we will notify you via email regarding the approval or rejection of your refund.
If approved, your refund will be processed and automatically applied to your original method of payment within several business days, depending on your financial institution.
Late or Missing Refunds
If you have not yet received your refund:
Recheck your bank account.
Contact your credit card company, as processing times may vary.
Contact your bank, as refunds can take additional time to post.
If you have completed these steps and still have not received your refund, please contact us at:
jaswickcandles@gmail.comExchanges (If Applicable)
We only replace items if they are defective or damaged.
If you need to exchange an item for the same product, please contact us at:
jaswickcandles@gmail.comGifts
If the item was marked as a gift at purchase and shipped directly to you, you may receive a gift credit for the value of the returned item once it is received and processed.
If the item was not marked as a gift at checkout, or the gift giver had the order shipped to themselves first, any refund issued will be returned to the original purchaser.
Return Shipping
Customers are responsible for all return shipping costs unless the item arrived damaged or defective.
Shipping costs are non-refundable. If a refund is approved, the cost of return shipping may be deducted from your refund.
Depending on your location, delivery times for exchanged products may vary.
For returns valued over $75, we strongly recommend using a trackable shipping service or purchasing shipping insurance. We cannot guarantee that we will receive your returned item.
Contact Us
For questions regarding returns, refunds, exchanges, or shipping concerns, please contact:
jaswickcandles@gmail.com -
Jas Wick Candles Terms of Service
Last Updated: May 13, 2026
OVERVIEW
This website is operated by Jas Wick Candles. Throughout the site, the terms “we,” “us,” and “our” refer to Jas Wick Candles. Jas Wick Candles offers this website, including all information, tools, and services available from this site to you, the user, conditioned upon your acceptance of all terms, conditions, policies, and notices stated here.
By visiting our site and/or purchasing something from us, you engage in our “Service” and agree to be bound by the following Terms of Service (“Terms”), including any additional terms, conditions, and policies referenced herein or available by hyperlink.
These Terms apply to all users of the site, including without limitation browsers, customers, vendors, merchants, and contributors of content.
Please read these Terms carefully before accessing or using our website. If you do not agree to all the Terms and conditions of this agreement, then you may not access the website or use any services.
We reserve the right to update, modify, or replace any part of these Terms by posting updates to our website. Your continued use of the website following any changes constitutes acceptance of those changes.
SECTION 1 – ONLINE STORE TERMS
By agreeing to these Terms, you represent that you are at least the age of majority in your state or province of residence.
You may not use our products for any illegal or unauthorized purpose, nor may you violate any laws in your jurisdiction while using our services.
You must not transmit any viruses, worms, or malicious code.
Any breach of these Terms may result in immediate termination of your access to our Services.
SECTION 2 – GENERAL CONDITIONS
We reserve the right to refuse service to anyone for any reason at any time.
You understand that your content (excluding payment information) may be transferred unencrypted over various networks. Payment information is always encrypted during transfer.
You agree not to reproduce, duplicate, copy, sell, resell, or exploit any portion of the Service without express written permission from us.
SECTION 3 – ACCURACY OF INFORMATION
We are not responsible if information available on this site is inaccurate, incomplete, or outdated. Content on this website is provided for general informational purposes only.
We reserve the right to modify website content at any time without obligation to update information.
SECTION 4 – MODIFICATIONS TO SERVICES AND PRICING
Prices for our products are subject to change without notice.
We reserve the right to modify or discontinue any product, service, or part of the website without notice.
We shall not be liable for any modification, price change, suspension, or discontinuance of the Service.
SECTION 5 – PRODUCTS OR SERVICES
Certain products or services may be available exclusively online and may have limited quantities.
We make every effort to display product colors and images accurately; however, we cannot guarantee your device’s display will reflect colors precisely.
We reserve the right to:
Limit sales by person, region, or jurisdiction
Limit quantities of products offered
Discontinue products at any time
Change product descriptions or pricing without notice
All products and services are subject to availability.
SECTION 6 – BILLING AND ACCOUNT INFORMATION
We reserve the right to refuse or cancel any order.
We may limit or cancel quantities purchased per person, household, or order.
You agree to provide current, complete, and accurate account and purchase information for all orders placed through our store.
SECTION 7 – OPTIONAL TOOLS
We may provide access to third-party tools that we neither monitor nor control.
You acknowledge that these tools are provided “as is” and “as available” without warranties or endorsements.
Your use of third-party tools is entirely at your own risk.
SECTION 8 – THIRD-PARTY LINKS
Our website may contain links to third-party websites or services.
We are not responsible for examining or evaluating the content or accuracy of third-party websites and assume no liability for third-party materials, products, or services.
SECTION 9 – USER COMMENTS AND SUBMISSIONS
If you submit comments, reviews, suggestions, or other materials to us, you agree that we may use, edit, publish, distribute, and share such content without restriction.
You agree your submissions will not:
Violate intellectual property rights
Contain unlawful, abusive, or obscene content
Include viruses or malicious software
Mislead others regarding the origin of content
You are solely responsible for any content you submit.
SECTION 10 – PERSONAL INFORMATION
Your submission of personal information through the store is governed by our Privacy Policy.
SECTION 11 – ERRORS, INACCURACIES, AND OMISSIONS
Occasionally, information on our site may contain typographical errors, inaccuracies, or omissions related to product descriptions, pricing, promotions, shipping charges, transit times, or availability.
We reserve the right to correct errors, update information, or cancel orders at any time without prior notice.
SECTION 12 – PROHIBITED USES
You are prohibited from using the site or its content:
For unlawful purposes
To violate laws or regulations
To infringe upon intellectual property rights
To harass, abuse, discriminate, or intimidate others
To submit false or misleading information
To upload malicious code or spam
To collect personal information of others
To interfere with website security features
We reserve the right to terminate your use of the Service for violating prohibited uses.
SECTION 13 – DISCLAIMER OF WARRANTIES; LIMITATION OF LIABILITY
We do not guarantee uninterrupted, secure, or error-free service.
Your use of the Service is at your sole risk.
All products and services are provided “as is” and “as available” without warranties of any kind, either express or implied.
In no event shall Jas Wick Candles or its affiliates, employees, contractors, suppliers, or service providers be liable for any direct, indirect, incidental, punitive, special, or consequential damages arising from your use of the Service or products purchased through the Service.
Some jurisdictions do not allow certain limitations of liability, so portions of this section may not apply to you.
SECTION 14 – INDEMNIFICATION
You agree to indemnify and hold harmless Jas Wick Candles and its affiliates, employees, contractors, and service providers from any claim or demand resulting from your breach of these Terms or violation of any law or third-party rights.
SECTION 15 – SEVERABILITY
If any provision of these Terms is determined to be unlawful, void, or unenforceable, the remaining provisions shall remain enforceable to the fullest extent permitted by law.
SECTION 16 – TERMINATION
These Terms remain effective unless terminated by either you or us.
We reserve the right to terminate or suspend access to our Services immediately without notice if you violate these Terms.
SECTION 17 – ENTIRE AGREEMENT
These Terms of Service, along with any policies posted on this website, constitute the entire agreement between you and Jas Wick Candles regarding use of the Service.
SECTION 18 – GOVERNING LAW
These Terms of Service shall be governed by and construed in accordance with the laws of the United States and the State of New Jersey.
SECTION 19 – CHANGES TO TERMS OF SERVICE
We reserve the right to update, change, or replace any part of these Terms at any time.
It is your responsibility to review this page periodically for updates.
SECTION 20 – CONTACT INFORMATION
Questions regarding these Terms of Service should be directed to:
Jas Wick Candles
Email: jaswickcandles@gmail.com
Website: jaswickcandles.com -
Jas Wick Candles Privacy Policy
Last Updated: May 13, 2026
Jas Wick Candles ("we," "our," or "us") respects your privacy and is committed to protecting your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website, make a purchase, or interact with us through jaswickcandles.com (the “Site”) and related services.
By using our website or services, you agree to the practices described in this Privacy Policy.
Information We Collect
We may collect personal information that you voluntarily provide when you:
Place an order
Create an account
Subscribe to emails or marketing updates
Contact customer support
Participate in promotions or surveys
The information we may collect includes:
Name
Billing and shipping address
Email address
Phone number
Payment confirmation details
Order history
Account login information
Shopping preferences and cart activity
We may also automatically collect certain technical information through cookies and similar technologies, including:
IP address
Browser type
Device information
Website activity and interactions
Referral pages and browsing behavior
How We Use Your Information
We use your personal information to:
Process and fulfill orders
Provide customer support
Communicate with you regarding purchases, shipping, returns, or account updates
Improve our website, products, and customer experience
Send promotional emails or marketing communications (you may opt out at any time)
Detect and prevent fraud or unauthorized activity
Comply with legal obligations
Payment Processing
Payments made through our website are securely processed by trusted third-party payment providers. We do not store full credit card or banking information on our servers.
Cookies and Tracking Technologies
Our website uses cookies and similar technologies to improve your browsing experience, analyze website traffic, and personalize content and advertisements.
You can choose to disable cookies through your browser settings; however, some website features may not function properly.
For more information regarding Shopify cookies, please visit:
https://www.shopify.com/legal/cookiesSharing of Information
We may share your information with trusted third parties who assist us in operating our business, including:
Payment processors
Shipping and fulfillment providers
Marketing and analytics providers
Website hosting and technical support services
We may also disclose information if required by law or to protect our rights, property, or safety.
We do not sell your personal information to third parties.
Marketing Communications
If you subscribe to our marketing communications, we may send promotional emails, special offers, product updates, and announcements.
You may unsubscribe at any time by clicking the unsubscribe link included in marketing emails.
User-Generated Content
If you submit reviews, comments, photos, or other content publicly on our website or social media pages, that content may be visible to others.
Please avoid sharing sensitive personal information publicly.
Third-Party Links
Our website may contain links to third-party websites or services. We are not responsible for the privacy practices or content of external websites.
We encourage you to review the privacy policies of any third-party sites you visit.
Children's Privacy
Our services are not directed toward children under the age of 13. We do not knowingly collect personal information from children.
If you believe a child has provided us with personal information, please contact us so we may delete the information.
Data Security
We implement reasonable safeguards to help protect your personal information. However, no method of electronic transmission or storage is completely secure, and we cannot guarantee absolute security.
Your Rights and Choices
Depending on your location, you may have rights regarding your personal information, including the right to:
Access your personal information
Correct inaccurate information
Request deletion of your information
Opt out of certain marketing communications
To exercise any of these rights, please contact us using the information below.
Changes to This Privacy Policy
We may update this Privacy Policy periodically to reflect changes in our practices, legal requirements, or operational needs.
Updated versions will be posted on this page with a revised effective date.
Contact Us
If you have questions about this Privacy Policy or your personal information, please contact us at:
Jas Wick Candles
Email: jaswickcandles@gmail.com
Website: jaswickcandles.com